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The 'Big Five'

Amazon Alexa
Apple Siri
Google Assistent    
Facebook Wit.ai
Microsoft Cortena

Nyhedsemner

Conversational Commerce News
Conversational Platform News 
Digital Human News
Smart Home News 
Smart Speaker News
Smart Toy News
Travel Chatbot News 
Twitter Bot News
www.meta-guide.com

B2C bots

Hvilke af de fem store bot-platforme skal man starte op med?  
Hvilke bot-platform skal man starte op med, the big five, eller er der nye virksomheder på trapperne, hvem vinder bot-platform kampen?

Amazon Alexa, Apple Siri, Google Assistent, Facebook, Microsoft Cortena.

Amazon Alexa bot - til indkøb og smarthome 
www.developer.amazon.com/alexa
... only 0.2% of Alexa users reporting buying anything on the device. 
www.streetfightmag.com/2019 ... 

Apple Siri - mest til musik 
www.apple.com/siri

Facebook platformen - til venner og indkøb
Det Facebook ejede wit.ai kan vinde B2C markedet med venne anbefaling funktion.
Wit.ai makes it easy for developers to build applications and devices that you can talk or text to.
www.wit.ai
Wit understøtter dansk:
www.wit.ai/faq
www.developers.facebook.com/docs/messenger ... 

Google Assistent - bedst til søgning og nyheder 
Google Duplex: A.I. Assistant Calls Local Businesses To Make Appointments
www.youtube.com ...   
Googles open source machine learning framework 
www.tensorflow.org
Google Knowledge Panel - business profile 
www.support.google.com/business ... 
 
Microsoft Cortena 
www.microsoft.com/en-us/cortana

I Kina har ​WeChat sat sig på markedet
WeChat - The 'Super-App' That's Transforming Tech 
www.en.wikipedia.org/wiki/WeChat

Analyse af bot typer og funktioner  
Personlige bots, kundeservice bots og nyhedsbots. 

Types of Bots

7 Types of Bots 
www.tbotsmagazine.com/7-types-of-bots-8e1846535698

www.nerds.com/types-of-bots

Valg af bot-platform efter formål og funktion
Forbrugerne vil helst have samlet alle funktioner et sted, som med WeChat, men må i Danmark indtil videre prioritere den platform, der er bedst udfører den funktion, som forbrugeren prioriterer. F.eks. indkøb på Amazon platformen eller nyheder på Google platformen. Hertil kommer hvilke betalingsplatform der vinder. Vinder takes it all?

Detailhandel: Amazon har i 2018 40% af julehandelen i USA og Amazon ekspanderer i Danmark. 
The 'Big Five' Could Destroy the Tech Ecosystem
If Amazon puts retailers out of business, who will advertise on Google and Facebook?
www.bloomberg.com/opinion/articles/2017 ... 
 
Amazon Alexa funktioner er måske mest interessant for forbrugernes indkøb, fordi Amazon specialiserer sig i bestillingssystemer, hvor Google er bedst til søgning, Apple til musik og Facebook til venner.
Eksempel på Amazon funktion: Book a table at your favorite restaurant using the OpenTable skill.
www.amazon.com/OpenTable ... 

Opentable is an online service for making restaurant reservations. It’s the market leader in the space, owned by Priceline. 
www.viewfromthewing.boardingarea.com/2018 ... 
OpenTable Began a Revolution. Now It’s a Power Under Siege. 
The restaurant Dosa has switched to Yelp, which now offers several features to help restaurants manage their reservations.
www.nytimes.com/2017 ... 

Google and Amazon Escalate Voice 'Platform Wars'
Mike Boland: Any entity competing for local commerce - publishers, brands, ad-tech players—has a looming platform choice for voice.
Like the platform wars between iOS and Android, it's a matter of deciding where to apply finite resources and development muscle.
Maybe the answer is "both" Google and Amazon. But for now, Google appears to have the lead. ... 
Beyond platform choice, it’s a matter of optimizing presence in voice search. 
www.streetfightmag.com/2019/01 ... 

Beyond the Screen series Voice Platforms and Augmented Reality
www.streetfightmag.com/tag/beyond-the-screen
www.twitter.com/streetfightmag

Alexa or Google Assistant? At CES, the battle moves into home robots 
www.wired.co.uk/article/google-assistant-alexa-ces

The biggest Google Assistant products from CES 2019  
www.theverge.com/2019 ... 

Leading local SEO predictions: Reserve with Google will grow, real-time local inventory gets real GMB messaging, voice search optimization, local inventory data, Q&A and the decline of SMB websites are all explored.
www.searchengineland.com/leading-local-seo-predictions ... 

Research

Bots, fremtidens digitale assistenter i private virksomheder 
www.globeteam.com/bots-fremtidens ... 

Artificial intelligence in service 
M.-H. Huang, R.T. Rust 2018.
Journal of Service Research, 21 (2) (2018), pp. 155-172.
... a theory of AI job replacement ... The theory specifies four intelligences required for service tasks: mechanical, analytical, intuitive, and empathetic. ... The progression of AI task replacement  ... 
www.journals.sagepub.com ... 

Users of the world, unite! The challenges and opportunities of social media 
A.M. Kaplan, M. Haenlein 2010. Business Horizons, 53 (1) (2010), pp. 59-68

If you love something, let it go mobile:
Mobile marketing and mobile social media 4 × 4
A.M. Kaplan 2012. Business Horizons, 55 (2) (2012), pp. 129-139.
...  ‘Four I's’ of mobile social media. 
www.sciencedirect.com ...  

Siri, Siri, in my hand: Who’s the fairest in the land?
On the interpretations, illustrations, and implications of artificial intelligence
Andreas Kaplan and Michael Haenlein 2018. 
www.sciencedirect.com/science ... 

Trendanalyse  
Trendanalyse 2019: Mere tillid og klimakamp
www.bureaubiz.dk/klumme/trendanalyse-2019 ... 

Generelt om trendanalyse 
Google Assistant auditions to be your personal digital twin via Duplex 
www.trendanalyse.dk/teknologi/digitale-assistenter

Platform Wars

Google and Amazon Escalate Voice 'Platform Wars'
Like the platform wars between iOS and Android, it's a matter of deciding where to apply finite resources and development muscle.
www.streetfightmag.com/2019 ... 

Google and Amazon Fought a Smart-Home Battle at CES 2019
Who won? It depends on how you look at it. 
www.medium.com ... 

Intelligent devices

Android tablet with 4 front-facing speakers that doubles as a Smart Screen with Alexa built-in, becoming your home’s personal assistant 
www.news.lenovo.com ...